Privacy Policy

1. Who We Are

Anna Maria Travels & Tours ("we", "our", or "us") is a travel agency established in 1983, headquartered in Kochi, Kerala, India. We specialise in curating luxury travel experiences between India and Africa. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or engage our services.

2. Information We Collect

We may collect the following types of personal information:

• Identity Information: Full name, date of birth, nationality, passport details.
• Contact Information: Email address, phone number, postal address.
• Travel Information: Destination preferences, travel dates, accommodation preferences, dietary requirements, and special requests.
• Payment Information: Billing details processed securely through authorised payment processors. We do not store card details on our servers.
• Communication Data: Records of emails, WhatsApp messages, and enquiries submitted to us.
• Technical Data: IP address, browser type, pages visited, and cookies (see Section 7).

3. How We Use Your Information

We use your personal information to:

• Process and manage your travel bookings and itineraries.
• Communicate with you about your enquiries and reservations.
• Fulfil visa assistance, flight management, hotel bookings, and related services.
• Send you relevant travel updates, confirmations, and notifications.
• Comply with legal obligations including immigration and customs requirements.
• Improve our website and service offerings.

4. Sharing Your Information

We do not sell or rent your personal data. We may share it only with trusted third parties as necessary to deliver our services, including:

• Airlines, hotels, safari operators, and transport providers to fulfil your bookings.
• Visa processing authorities and government agencies as legally required.
• Payment processors operating under strict data security standards.
• Technology and software providers who help us operate our website.

All third parties are required to handle your data securely and in accordance with applicable law.

5. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable laws and regulations. Booking records are typically retained for 7 years for accounting and legal compliance purposes.

6. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data (subject to legal obligations).
• Withdraw consent to marketing communications at any time.
• Lodge a complaint with the relevant data protection authority.

To exercise any of these rights, please contact us at info@annamaria.in.

7. Cookies

Our website uses cookies to improve your browsing experience, analyse traffic, and remember your preferences. You can control cookie settings through your browser. Disabling cookies may affect some functionality of the site.

8. Security

We take reasonable technical and organisational precautions to protect your personal data against unauthorised access, loss, or misuse. However, no internet transmission is completely secure and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us: